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Field Service Technician

About Us

Seegrid is the leading provider of connected self-driving vehicles for materials handling with hundreds of thousands of miles driven. The Seegrid Smart Platform combines flexible and reliable infrastructure-free vision guided vehicles with fleet management and enterprise intelligence data for a complete connected solution. Seegrid accelerates Industry 4.0 and lean initiatives with incremental automation, helping companies achieve a truly connected enterprise and transform into smart factories of the future.

The Role

We currently have an opening for a Field Service Technician to join our team.  Our Field Service Technicians are responsible for installing and repairing robotic applications and facilitating on-going customer projects by providing advanced technical support and training.

Key Responsibilities:

  • Perform corrective and preventative maintenance, software upgrades, and troubleshoot powered industrial vehicles, robotics and vision guided systems
  • Provide on-site engineering or workarounds in critical situations, with support from engineering and others
  • Respond effectively to customer service calls which may require travel on short notice
  • Deploy robotic products into customer facilities and set up applications as defined
  • Provide training to customer staff in safety, operation, troubleshooting and maintenance of powered industrial robotic vehicles
  • Document status of on-going and completed projects via electronic reporting
  • Maintain excellent customer relationships and build goodwill

What we’re looking for:

  • Associates degree in electrical/mechanical technology, or at least 3 years of experience in related field
  • Ability to work long hours in noisy and busy environments
  • Ability to lift 50 pounds
  • Strong customer interface with commitment to customer satisfaction
  • Excellent written and verbal communication skills
  • Good technical knowledge of Windows; proficient in Microsoft Office
  • Strong work ethic and willingness to learn
  • Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
  • Must be a highly responsible individual who can work independently and with minimal supervision

Nice to have:

  • Linux Experience is a strong plus

The Team

We love what we do. We put a lot of passion into our work so our customers look brilliant and achieve their goals. Every Seegrid team member is crucial in the effort to meet and exceed our customers’ material handling needs. We take large steps ensuring our team members know how much we recognize their contributions and do our best to make sure Seegrid is a place where they love to come to work..

Seegrid has recently been recognized as one of the Top Places to Work in Pittsburgh by the Pittsburgh Post-Gazette. and named the #1 Top Workplace Where Employees Feel New Ideas Are Encouraged!

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